Store Policy

Privacy policy 

All customers details including address, email and phone numbers are only used for parcel couriers and tracking services, unless we have a query with your order, then we will contact you on the email / phone number provided. We contact via email usually if there is a query with your order. 

Shipping 

Please check your chosen delivery address carefully before submitting your order, as this address will be used. If the wrong address is provided, we can’t be responsible for your parcel going to the wrong address.  Once your order is dispatched to the courier, the address then cannot be changed. All orders from the online store sale offers section are ready for immediate dispatch unless stated otherwise.

Shipping costs are calculated at checkout. Shipping costs are calculated on the weight of your parcel. All parcels are shipped tracked & insured on a normal Delivery service. Next day shipping once your order is ready can be available upon request. Shipping is only to the U.K.  If you are based on the Channel Islands / highlands, the website may not allow you to order, please message to place an order. 

Returns policy

All items on the Online store - Sale offer section are eligible for return within 14 days. All returnable items are to be returned in their original condition as New. Return postage is to be paid at the customers cost. Tracked & insured postage up to the value of the product is required. Royal Mail or Evri is recommended. 

Orders placed from The custom order section, will not be eligible for returns. These are all handmade to order upon your specifications. Please check your order and details carefully before purchasing.